Frequently Asked Questions - General

FAQs - General

When you come to collect your car at the office or the airport you will need a valid driver’s licence (with an English translation) and a credit card for security.

Payment can be made by major credit cards (Visa, MasterCard, Maestro, American Express) or cash.  One of these cards is required at the hire car pick-up to cover the contractual obligations and the Insurance Excess as covered in the Vehicle Rental Agreement. We cannot accept Debit Cards. Payment is required at the commencement of the hire. Payment by any other method will be accepted only by prior arrangement.

  • When a booking is cancelled more than 7 days in advance of the booking a full refund will be.
  • Where a booking is cancelled less than 7 days in advance a 50% refund will be given
  • Where a booking is cancelled less than 1 day in advance a charge of a minimum 3 days hire or 50% of the booking, whichever is the greater, will be made.
  • If you are a “no show” and have not notified us at least 24 hours prior to pick-up in writing via email of your intention to cancel, we reserve the right to charge the full cost of the hire.

Bookings that are made via the telephone or email will be secured with a credit card number only and full payment will be taken on the day you collect the car. A deposit may be charged, if so we will inform you of this before charging your card.

If you do not have a credit card but you do have a Visa or MasterCard debit card you can hire a car. In any other case you will be asked to leave the excess amount in cash.

We accept full valid driver’s licenses from most countries. International driving licenses are also accepted. We do not accept learners and all licenses must be in English, or have an English Translation.

You can collect and return a car at Larnaca Airport but it will be a surcharge of €30.00. We will email you instructions on where to park the vehicle and leave the keys.

We offer a courtesy pick up service from any location within town limits of our office. This service is only available during normal business hours and outside of these times only by prior arrangement, where an additional fee may be charged. Minimum 3 day hiremay apply – please ask the branch.

If you wish to make changes to your booking please call or email the branch that confirmed your booking. We will endeavor to accommodate any requests or changes.

Should you decide to voluntarily return the vehicle (including car keys) and accessories to the location specified on page 1 of the agreement, prior to the expiry of the hire term, the Hirer will not be entitled to a refund.

Yes you can, depending on availability. Due to demand in high season we cannot guarantee any extension, but we will do our best to accommodate your request.

If you return it late without giving us any warning this is called an 'unauthorized late return' and is charged at €20 an hour for up to 4 hours, then €80 per day thereafter in addition to your current daily hire rate.

If you are in an accident with your rental vehicle, we ask that you do not admit liability in any circumstance, if you are unsure always obtain a police report that will help our insurance company to gauge who was at fault.

All accidents must be reported immediately to our company. We do not guarantee to replace the vehicle if you are liable for the accident.

All our vehicles are maintained to a high standard but if there is a mechanical problem please contact us or the 24h-Roadside Assist noted on your rental agreement, you will need to quote the vehicle registration number. Please note that this policy is FREE for MECHANICAL breakdowns only. All other call outs will be subject to the relevant charges, e.g. locked keys in the car, run out of fuel, changing punctured tires.

For the comfort of all our customers SMOKING is NOT allowed in all of our vehicles. A minimum €100 deodorizing charge will apply, if this rule has been breached.

Yes, you do need to pay for any tolls or traffic infringements incurred and where possible it is best to pay these yourself and avoid an infringement notice being sent to us.

Please do not drive our vehicles off road or onto any Cyprus beach, creek,river bed or salt lakes, a minimum penalty of €300 may apply, as your insurance policy will be void.

About us

Our company offers high quality rent a car services in low prices and special Internet offers. You can easily and quickly hire a car, a few simple clicks and you're done. On top of that, Semeli makes it easy to find a cruise worldwide, Accommodation and cheap flight around the world.

Our Addresses

  • Ayia Napa Main Office
    72 Nissi Avenue Ayia Napa
    Tel:+357 23 724 600
  • Larnaca International Airport Office
    Larnaca International Airport
    Tel:+357 23 724 600


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